Role Purpose

To build and execute HR systems, SOPs, recruitment standards, on boarding, people development, and HR operations while providing proactive solutions that improve collaboration, culture, and employee performance across 3 mini market branches and Head Office.

Key Responsibilities

Human Resources

• Lead end-to-end recruitment for store & head office roles

• Design & execute on boarding and training programs

• Build and update HR SOPs, policies & employee handbook

• Support director in performance management implementation

• Conduct exit interviews & turnover analysis with action plans

• Manage disciplinary process consistently and fairly

• Maintain HR data, dashboards & reports

• Support store managers in people-related issues

General Affairs 

• Coordinate building maintenance, utilities, office supplies

• Manage vendors for cleaning, security & facility services

• Maintain company asset inventory & vehicle management

• Assist with legal permits & government compliance renewals

Culture & Organization

• Improve communication & collaboration between departments

• Promote initiative-taking & ownership mindset

• Support company events, employee engagement & recognition

Qualifications

• 5 to 9 years HR experience, preferably in retail, FMCG or service

• Strong background in recruitment & HR operations

• Experienced drafting SOPs, HR forms & policies

• Comfortable solving employee issues & conflicts

• Excellent communication & interpersonal skills

• Self-starter, proactive, resourceful, takes initiative

• Willing to learn & grow into HR Manager role

Personality Fit

• Curious, reflective, improvement-oriented
• Not afraid to challenge assumptions respectfully
• Enjoys building structure from scratch
• Calm, professional, emotionally mature
• Takes ownership, doesn't wait to be told